Two elderly women come in to the pharmacy asking about entitlement scripts.
"For two people, they need 60 scripts? And for one person, 60 scripts? That’s not right. Should be half."
Well, it is right and I didn’t set the rules.
"Why I pay $11 for this and here say $6?" A very angry customer asked, pointing at the safety net sticker.
“For some medications, there are less expensive brands, so the government wants people to go for the less expensive brand, so there’s something called a brand price premium on some medications. If you go for the less expensive brand, it will be $6.”
"I should be paying only $5.90 for this medication. Why are you charging me $8.90?"
“Starting from the first of January 2014, the concession price went up to $6. Also, there’s something called a brand price premium which the government charges on certain medications when there is a less expensive brand. For this medication, there is a less expensive brand so the government has put an extra surcharge of $2.90.”
“No, I should be paying $5.90. I only got the pension card last month. I should only be paying $5.90 for my medications.”